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WHO Is involved, others feelings, thoughts, opinions, are often
not about you !
WHAT Are the details and issues involved, get more than an
emotional response.
What boundaries ? Time - Space - Person - Property - Papers
WHERE Did things happen, at home, at work, with a friend.
“Place” always has feelings associated with it. Those feelings
are important to the other person..
WHY What are possible motivations for why things happened
the way they did. If you know why people do things, you are
better prepared to deal with them.
WHEN As a child ? As a young person ? Over breakfast ? Over
dinner ? Timing of events in life - at home, at work - has different
meaning for people.
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